CLASS RESERVATIONS & PURCHASE POLICIES

Refund Policy 

All purchases are non-refundable, non-transferable, and expire one (1) year from the date of purchase.

Late Cancellation Policy

Reservations cancelled within 12 hours of the scheduled start time will be subject to a $15.00 + HST late cancellation fee or the loss of one (1) class credit, depending on the membership or credit used to reserve.

Failure to attend a reserved class without cancellation (a “no-show”) will result in a $25.00 + HST fee or the loss of one (1) class credit, depending on the membership or credit used to reserve.

This policy applies to ALL CLASSES, regardless of whether the class is at capacity.

Personal Training: Full fee charged if cancelled within 24 hours.

Wailist Policy

If a class is full, you can still add yourself to the waitlist — and it works just like a confirmed booking. If a spot opens up more than two hours before class, you’ll be automatically enrolled and notified by email. If a spot becomes available within two hours of the start time, we’ll contact you directly so you can choose whether to join or pass without any penalty. Just a heads-up: once you're enrolled from the waitlist, our Late Cancellation Policy kicks in. So if your plans change, please be sure to remove yourself from the waitlist to avoid any cancellation fees.

Late Arrivals Policy

We want every class to start smoothly and safely for everyone, so please aim to arrive on time. If you’re running late, keep in mind that we may not be able to let you in once class begins. And if the class is full and you haven’t checked in by start time, your spot may be given to someone on the waitlist. In these cases, our Late Cancellation policy would still apply.